Cookie Policy

How QoForevAzo uses cookies to enhance your website experience

Last updated: January 15, 2025

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit websites. They are widely used to make websites work more efficiently and provide information to website owners about how users interact with their sites.

Important: This Cookie Policy applies to the QoForevAzo website (qoforevazo.org) and explains how we use cookies in accordance with Malaysian data protection laws and international best practices.

At QoForevAzo, we use cookies to enhance your browsing experience, analyze website traffic, personalize content, and improve our palm oil container solutions and services. This policy provides detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences.

Types of Cookies We Use

Essential Cookies (Strictly Necessary)

Purpose: These cookies are essential for the basic functionality of our website and cannot be disabled. They enable core features such as security, network management, and accessibility.

Examples: Session management, security tokens, load balancing, and basic website functionality.

Duration: Session-based (deleted when you close your browser) or up to 1 year for security purposes.

Legal Basis: Legitimate interest - necessary for website operation.

Analytics and Performance Cookies

Purpose: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website performance and user experience.

Examples: Google Analytics cookies that track page views, bounce rates, traffic sources, and user behavior patterns.

Information Collected: Pages visited, time spent on site, browser type, device information, geographic location (country/city level), and referral sources.

Duration: Typically 2 years, but can be configured for shorter periods.

Legal Basis: Consent - you can opt out of these cookies.

Functional and Preference Cookies

Purpose: These cookies remember your preferences and choices to provide a more personalized experience. They help us remember your language preferences, region settings, and other customization options.

Examples: Language selection, currency preferences, form auto-fill data, and user interface customizations.

Duration: Usually 1-2 years or until you clear your browser data.

Legal Basis: Consent - you can disable these cookies, but some features may not work properly.

Marketing and Advertising Cookies

Purpose: These cookies track your browsing habits to deliver relevant advertisements and marketing content. They help us measure the effectiveness of our marketing campaigns and show you content that matches your interests.

Examples: Facebook Pixel, Google Ads tracking, retargeting cookies, and social media integration cookies.

Information Collected: Pages visited, products viewed, time spent on specific pages, and interaction with marketing content.

Duration: Typically 30 days to 2 years depending on the specific cookie and purpose.

Legal Basis: Consent - you can opt out of these cookies at any time.

Detailed Cookie Information

Below is a comprehensive list of cookies used on our website:

Cookie Name Purpose Duration Type
PHPSESSID Maintains user session data Session Essential
cookieConsent Stores your cookie preferences 1 year Essential
_ga Google Analytics - distinguishes users 2 years Analytics
_ga_* Google Analytics - session tracking 2 years Analytics
_gid Google Analytics - user identification 24 hours Analytics
_fbp Facebook Pixel tracking 90 days Marketing
language_pref Remembers language selection 1 year Functional
region_pref Stores regional preferences 6 months Functional

Third-Party Cookies and Services

Our website may use third-party services that set their own cookies. These services help us provide better functionality and analyze our website performance:

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting our site. We use this information to improve our website and services.

Data Collected: IP address (anonymized), browser information, operating system, screen resolution, pages visited, and time spent on site.

Privacy Policy: Google Privacy Policy

Opt-out: You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Social Media Integration

Our website includes social media features such as Facebook, Instagram, and LinkedIn integration. These features may collect your IP address and information about which page you are visiting on our site, and may set cookies to enable the feature to function properly.

Facebook: Facebook Cookie Policy

LinkedIn: LinkedIn Cookie Policy

Content Delivery Networks (CDN)

We use CDN services to deliver website content more efficiently. These services may set cookies for performance optimization and security purposes.

Managing Your Cookie Preferences

Cookie Consent Controls

You can manage your cookie preferences using the controls below. Please note that disabling certain cookies may affect website functionality.

Essential Cookies

Always enabled - required for website operation

Analytics Cookies

Help us improve our website

Functional Cookies

Remember your preferences

Marketing Cookies

Show relevant advertisements

Browser Cookie Settings

You can also manage cookies directly through your browser settings. Here's how to do it in popular browsers:

Google Chrome
  1. Click the three dots menu → Settings
  2. Go to Privacy and security → Cookies and other site data
  3. Choose your preferred cookie settings
  4. Manage exceptions for specific sites
Mozilla Firefox
  1. Click the menu button → Settings
  2. Select Privacy & Security
  3. In the Cookies and Site Data section, choose your settings
  4. Click "Manage Data" to see stored cookies
Safari
  1. Go to Safari → Preferences
  2. Click the Privacy tab
  3. Choose your cookie preferences
  4. Click "Manage Website Data" for specific sites
Microsoft Edge
  1. Click the three dots menu → Settings
  2. Go to Cookies and site permissions
  3. Click "Cookies and site data"
  4. Configure your cookie preferences

Mobile Device Cookie Management

Managing cookies on mobile devices varies by browser and operating system:

iOS (iPhone/iPad)

  • Settings → Safari → Privacy & Security
  • Toggle "Block All Cookies" or "Prevent Cross-Site Tracking"
  • Clear cookies: Settings → Safari → Clear History and Website Data

Android

  • Chrome: Menu → Settings → Site settings → Cookies
  • Samsung Internet: Menu → Settings → Sites and downloads → Cookies
  • Firefox: Menu → Settings → Data Management → Cookies

Impact of Disabling Cookies

While you can browse our website with cookies disabled, some functionality may be affected:

With Cookies Enabled
  • Personalized user experience
  • Remembered preferences and settings
  • Improved website performance
  • Relevant content recommendations
  • Form auto-fill functionality
  • Social media integration
With Cookies Disabled
  • Need to re-enter preferences each visit
  • Limited personalization
  • Some features may not work properly
  • Generic content experience
  • Repeated form filling required
  • Social features may be limited

Data Security and Retention

We take the security of cookie data seriously and implement appropriate measures to protect information collected through cookies:

Security Measures

  • Encryption: Sensitive cookie data is encrypted using industry-standard methods
  • Secure Transmission: Cookies are transmitted over secure HTTPS connections
  • Access Controls: Limited access to cookie data on a need-to-know basis
  • Regular Audits: Periodic review of cookie usage and data handling practices

Data Retention

Cookie data is retained for different periods depending on the type and purpose:

  • Session Cookies: Deleted when you close your browser
  • Functional Cookies: Retained for 6 months to 2 years
  • Analytics Cookies: Typically retained for 2 years
  • Marketing Cookies: Retained for 30 days to 2 years

Legal Compliance and Your Rights

Our cookie practices comply with Malaysian Personal Data Protection Act (PDPA) and international standards. You have the following rights regarding cookies:

Your Rights
  • Right to be informed about cookie usage
  • Right to consent to non-essential cookies
  • Right to withdraw consent at any time
  • Right to access cookie-related data
  • Right to request deletion of cookie data
Our Commitments
  • Transparent information about cookie usage
  • Clear consent mechanisms
  • Easy-to-use preference controls
  • Regular policy updates
  • Responsive customer support

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

  • Post the updated policy on our website with a new "Last Updated" date
  • Notify existing customers via email if changes significantly affect their privacy rights
  • Display a notice on our website highlighting important changes
  • Request renewed consent for new types of cookies if required by law
Recommendation: We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy.

Contact Us About Cookies

If you have questions about our use of cookies, want to exercise your rights, or need assistance with cookie settings, please contact us:

Email Support

General Inquiries:
[email protected]

Privacy Officer:
[email protected]

Phone Support

Main Line:
+60 5 1419 97140

Hours:
Monday-Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM

Mailing Address

QoForevAzo
Attention: Privacy Officer
23 Jalan Industri 14
Kawasan Perindustrian Tebrau IV
81100 Johor Bahru, Johor
Malaysia

Response Time: We aim to respond to all cookie and privacy-related inquiries within 3-5 business days. For urgent matters, please call our main line during business hours.